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FTP Lock

We have introduced FTP lock security to all accounts. This will not affect customers using Web Builder, or other Content Management Systems.

Over the last year there has been a substantial increase in the number of sites on the internet that have been hacked due to viruses that steal FTP credentials from user's home computers. The hackers then use these credentials to insert hidden code within your website. Please see http://en.wikipedia.org/wiki/Gumblar for more information on this type of attack.

To reduce the significant threat from these viruses, our solution is to lock FTP when it's not in use, making it extremely difficult for the hackers to infect your site via this route.

To unlock FTP you must simply log into your control panel and click one button to unlock FTP for a period of time. FTP will then automatically lock again after the time period has expired.

FTP Lock

You will also be able to nominate an IP address that has permanent FTP access, if you FTP from that IP address will not have to unlock FTP, nor will you have to unlock FTP if you use the File Manager within the control panel.

These security measures will ensure that the majority of sites have FTP locked, greatly reducing the risk of having your websites infected.